Episode 215 – Dealing with Rude, Mean and Hostile People

The Hostile Prospect

This person disagrees with you and may even actively work against you. For a hostile prospect, use these techniques:

·         Find common beliefs and establish a common ground.

·         Use appropriate humor to break the ice.

·         Don’t start the presentation with an attack on their position.

·         You are only trying to persuade on one point; don’t talk about   anything else that could trigger disagreement.

·         Because of your differences, they will question your credibility.    Increase your credibility with studies from experts or anything that will support your claim.

·         They will try to find reasons to not like you; don’t give them any.

·         Don’t tell them you are going to try to persuade them.

·         Express that you are looking for a win-win outcome rather than a win-lose situation.

·         Show them you’ve done your homework.

·         Respect their feelings, values, and integrity.

·         Use logical reasoning as clearly and as carefully as possible.

·         Use the Law of Connectivity and the Law of Balance.

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